Frequently Asked Questions (FAQs)

1. What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods.

2. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination.

3. What is your return policy?

Our return policy allows for returns within 7 days of delivery for a full refund or exchange. Items must be unused and in their original condition with tags attached. Please refer to our Returns & Exchanges page for more details.

4. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your order by entering the tracking number on our Order Tracking page or directly through the carrier's website.

5. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option during checkout.

6. What should I do if I receive a damaged item?

If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will gladly replace the item or issue a refund.

7. How long will it take to receive my order?

Delivery times vary depending on the shipping method selected and the destination. Generally, orders are processed within 1-2 business days, with shipping times ranging from 3-7 business days for domestic orders and 7-14 business days for international orders.

8. Can I change or cancel my order after it has been placed?

Unfortunately, once an order has been placed, we are unable to modify or cancel it.

9. Are your products eco-friendly/sustainable/organic?

We strive to offer a range of eco-friendly, sustainable, and organic products. Please check the product description for specific details about each item's sustainability features.

10. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our customer support team for more information and pricing quotes.

11. Are your products available for wholesale purchase?

Yes, our products are available for wholesale purchase. Please fill out our Wholesale Inquiry form, and our sales team will contact you with more information.

12. Do you have a loyalty program for repeat customers?

Yes, we have a loyalty program for our repeat customers. Earn points for every purchase and redeem them for discounts on future orders.

13. How do I contact customer support if I have a question or issue?

You can contact our customer support team by emailing support@nexazon.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

14. Can I return or exchange an item if it doesn't fit or I change my mind?

Yes, we accept returns or exchanges for items that don't fit or if you change your mind within 7 days of delivery. Please refer to our Returns & Exchanges page for our full policy and instructions.

15. Do you offer installation or assembly services for your products?

Some of our products may require assembly, while others come pre-assembled. Please check the product description for assembly instructions or contact our customer support team for assistance.